Previous incidents

April 2025
Apr 07, 2025
1 incident

Contact Center – Service Restored

Downtime

Resolved Apr 07 at 03:30am EDT

🚨 Contact Center – Service Restored

📅 Incident Report:
Date: Monday, April 7, 2025
Time: Started at 2:50 AM (ET) – Resolved by 3:30 AM (ET)

The issue affecting the Contact Center services earlier this morning has been resolved. All services are now fully operational.

1 previous update
March 2025
No incidents reported
February 2025
Feb 01, 2025
1 incident

Positive Response System Issue

Degraded

Resolved Feb 01 at 11:15am EST

As reported, we were experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool site. This issue has been resolved.

The system has been restored and is running as expected.

1 previous update