Previous incidents

February 2025
Feb 01, 2025
1 incident

Positive Response System Issue

Degraded

Resolved Feb 01 at 11:15am EST

As reported, we were experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool site. This issue has been resolved.

The system has been restored and is running as expected.

1 previous update

January 2025
Jan 30, 2025
1 incident

OCA, DPP, and PosR API Running Slow

Degraded

Resolved Jan 30 at 08:50am EST

Our team has identified the root cause of the slowdown and implemented corrective measures to restore normal performance. Systems are being closely monitored to ensure stability. If you continue to experience issues, please reach out to support.

1 previous update

Jan 22, 2025
1 incident

Service Outage for Contact Center

Downtime

Resolved Jan 22 at 07:00pm EST

We are pleased to inform you that the technical issue affecting our phone system has been successfully resolved. Incoming calls to 811 and the 800-482-7171 number are now being received as expected.

Our team, in collaboration with RingCentral, worked diligently to address and resolve the problem as quickly as possible. We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding and patience throughout the process.

As always, OCA and DPP operatio...

2 previous updates

December 2024
No incidents reported