Incidents reported on status page for MISS DIG 811 https://status.missdig.io/ https://d1lppblt9t2x15.cloudfront.net/logos/788dc1fbedc39e2c56b090b9dc3c9057.png https://status.missdig.io/ en https://status.missdig.io/ Sat, 06 Dec 2025 08:16:44 +0000 https://status.missdig.io/#7b4f9ad78d61f2de91f54d3ef6b5965a856168a30769d9c2f76d3b6ba6b4bce7 Positive Response Status recovered https://status.missdig.io/ Sat, 06 Dec 2025 08:04:05 +0000 https://status.missdig.io/#7b4f9ad78d61f2de91f54d3ef6b5965a856168a30769d9c2f76d3b6ba6b4bce7 Positive Response Status went down https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 22:51:00 -0000 https://status.missdig.io/incident/779756#5dae4e184e1faa83b9dbad9d667c40404fc6d6b3272f2c4930c980bc755fc635 The issue causing errors when completing Ticket Actions (Unmarked Facilities, Additional Assistance, and Destroyed Markings) has been **resolved**. The validation message related to minimum dig site area/size should no longer appear, and Ticket Actions are now functioning normally. Thank you for your patience while we worked to implement a fix. https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 21:34:00 -0000 https://status.missdig.io/incident/779756#5c22fcf61f27ad440333ef6ee026ed007ee4974847a19bc31caf50a62ed409e3 ### Ticket Action Issue (Unmarked Facilities / Additional Assistance / Destroyed Markings) **Update:** MISS DIG 811 is continuing to work with our vendor to resolve this issue. Additional updates will be posted once a fix has been implemented. Thank you for your patience! https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 17:30:00 -0000 https://status.missdig.io/incident/779756#3611e19c6d44ad04501394c9ab548b486cc41dd7af98857a96e656c8f6037555 ### Ticket Action Issue (Unmarked Facilities / Additional Assistance / Destroyed Markings) Some users may encounter an error when performing Ticket Actions such as **Unmarked Facilities**, **Additional Assistance**, or **Destroyed Markings**. **Issue:** A validation message may appear stating the dig site object does not meet the minimum area/size requirement (e.g., “Dig site object does not meet the minimum area/size limit, please redraw it to continue.”), which can prevent the action from completing. **Workaround:** If you’re unable to complete the action, you can **create a new ticket**, **call the phone numbers listed on the ticket for a verbal response**, or **call us at 811** for assistance. **Status:** Our team is investigating and working toward a resolution. https://status.missdig.io/incident/770416 Thu, 04 Dec 2025 09:00:37 -0000 https://status.missdig.io/incident/770416#46aca632dbd1b6bfb5d6afb3edc2cba22089482518d6d5430d0faaa2bc92b7da Maintenance completed https://status.missdig.io/incident/770416 Thu, 04 Dec 2025 09:00:37 -0000 https://status.missdig.io/incident/770416#46aca632dbd1b6bfb5d6afb3edc2cba22089482518d6d5430d0faaa2bc92b7da Maintenance completed https://status.missdig.io/incident/770416 Thu, 04 Dec 2025 05:00:37 -0000 https://status.missdig.io/incident/770416#11bd4bb9855f9f1f0f2c1706c720dc3e41ba7552437ed3dcfe51a6f7596e6347 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, December 4, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance. - Additional enhancements to the DamagePreventionPortal (DPP) Positive Response interface. Visit [https://missdig.co/Updates](https://missdig.coig811.org](https://ation on how these changes impact search functions of this module. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/incident/770416 Thu, 04 Dec 2025 05:00:37 -0000 https://status.missdig.io/incident/770416#11bd4bb9855f9f1f0f2c1706c720dc3e41ba7552437ed3dcfe51a6f7596e6347 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, December 4, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance. - Additional enhancements to the DamagePreventionPortal (DPP) Positive Response interface. Visit [https://missdig.co/Updates](https://missdig.coig811.org](https://ation on how these changes impact search functions of this module. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/ Fri, 28 Nov 2025 13:18:36 +0000 https://status.missdig.io/#e6a1104b1a1fbfa1f763bed1e2588907fab04054a0f64685e3ffce376c3d1a3a Website recovered https://status.missdig.io/ Fri, 28 Nov 2025 13:07:42 +0000 https://status.missdig.io/#e6a1104b1a1fbfa1f763bed1e2588907fab04054a0f64685e3ffce376c3d1a3a Website went down https://status.missdig.io/ Thu, 20 Nov 2025 20:24:28 +0000 https://status.missdig.io/#6903b04252d498515ddfb238fc74ce232457acfb380f609a2b2faa7e09628769 Website recovered https://status.missdig.io/ Thu, 20 Nov 2025 20:08:29 +0000 https://status.missdig.io/#6903b04252d498515ddfb238fc74ce232457acfb380f609a2b2faa7e09628769 Website went down https://status.missdig.io/ Tue, 18 Nov 2025 19:02:36 +0000 https://status.missdig.io/#5bfb0cd6a4af2b7fc357b430335076b705e01625d6e31c5d9590b9d8147c03ed Website recovered https://status.missdig.io/ Tue, 18 Nov 2025 18:43:37 +0000 https://status.missdig.io/#5bfb0cd6a4af2b7fc357b430335076b705e01625d6e31c5d9590b9d8147c03ed Website went down https://status.missdig.io/ Thu, 13 Nov 2025 07:34:56 +0000 https://status.missdig.io/#fa833464af6d05ac682de6e79b69de257204a4afe055052898fb283d237f21ae DamagePreventionPortal (DPP) recovered https://status.missdig.io/ Thu, 13 Nov 2025 07:34:29 +0000 https://status.missdig.io/#62b4f6f3b6052b7c1fb0f84852be5af926e093178cfbf3ee6180c3d366702b01 DamagePreventionPortal (DPP) recovered https://status.missdig.io/ Thu, 13 Nov 2025 07:19:07 +0000 https://status.missdig.io/#b1e3881b4f5258eb94255410c428b676d54a667d667cc999a227a3c933309e2e Authority Viewer recovered https://status.missdig.io/ Thu, 13 Nov 2025 07:19:00 +0000 https://status.missdig.io/#5664e9ca4727a61c5b24cef0195f32dc5dc0355cd06db678ad9e446f0e26f88b Authority Viewer recovered https://status.missdig.io/ Thu, 13 Nov 2025 07:03:49 +0000 https://status.missdig.io/#fa833464af6d05ac682de6e79b69de257204a4afe055052898fb283d237f21ae DamagePreventionPortal (DPP) went down https://status.missdig.io/ Thu, 13 Nov 2025 07:02:45 +0000 https://status.missdig.io/#62b4f6f3b6052b7c1fb0f84852be5af926e093178cfbf3ee6180c3d366702b01 DamagePreventionPortal (DPP) went down https://status.missdig.io/ Thu, 13 Nov 2025 07:02:01 +0000 https://status.missdig.io/#5664e9ca4727a61c5b24cef0195f32dc5dc0355cd06db678ad9e446f0e26f88b Authority Viewer went down https://status.missdig.io/ Thu, 13 Nov 2025 07:02:01 +0000 https://status.missdig.io/#b1e3881b4f5258eb94255410c428b676d54a667d667cc999a227a3c933309e2e Authority Viewer went down https://status.missdig.io/incident/748638 Thu, 23 Oct 2025 08:00:51 -0000 https://status.missdig.io/incident/748638#f0b48bc6c9b144bbc53584592344484081bb4db7e777eb2cc1dce15222206f57 Maintenance completed https://status.missdig.io/incident/748638 Thu, 23 Oct 2025 04:00:51 -0000 https://status.missdig.io/incident/748638#760136fe8de987c0f66d5184dda4754097b7a6707c49b0f614124fd047945d55 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, October 23, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - Updates to parcel data in OCA --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. --- https://status.missdig.io/incident/741216 Thu, 16 Oct 2025 08:00:12 -0000 https://status.missdig.io/incident/741216#f12eb165d9fc9237560f1361c7e2e3d882ff972e90ab4af94afaa2a827170794 Maintenance completed https://status.missdig.io/incident/741216 Thu, 16 Oct 2025 04:00:12 -0000 https://status.missdig.io/incident/741216#848ff464c2ae810dd722d74d9d9028fe651e55a063e7ee0448d2b3050a29df26 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, October 16, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system reliability and user experience. --- ## ✅ What’s Included: - Updates to **DPP – Positive Response** behavior - Ticket view refresh issue resolved - General performance tuning and display enhancements **Additional Details:** - Positive Response now waits until responses are fully processed before updating the screen, resolving the issue where tickets appeared to remain in the "Unassigned" queue. - No changes are required on the user’s end. --- ## 📚 Resources A brief video tutorial and user guide on the latest Positive Response updates is available at: 🔗 [https://missdig.co/Updates](https://missdig.co/Updates) 🔗 [resources.missdig811.org > News & Updates](https://resources.missdig811.org) --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. https://status.missdig.io/incident/719013 Thu, 25 Sep 2025 08:00:00 -0000 https://status.missdig.io/incident/719013#97cdec8a0dddb69bf91eaa1f4cbee1b615b8f054695e1385904bfd0d05537c09 Maintenance completed https://status.missdig.io/incident/719013 Thu, 25 Sep 2025 08:00:00 -0000 https://status.missdig.io/incident/719013#97cdec8a0dddb69bf91eaa1f4cbee1b615b8f054695e1385904bfd0d05537c09 Maintenance completed https://status.missdig.io/incident/719013 Thu, 25 Sep 2025 04:00:00 -0000 https://status.missdig.io/incident/719013#a47ec5ee6427f12f7ff2921aef4e9a61e56747f6bc41c5e9eecb7db9a5e99c2b # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, September 25, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance - Performance and reliability upgrades - Feature enhancements across **OCA & DPP** **Additional Details:** **DPP** - The Positive Response interface has been updated to include an additional search criteria filter and a Search button. Visit www.missdig811.org/about/news-events/whats-new.html and www.missdig811.org/members/resources.html for details. These changes impact search functions of this module. - The *Working On Behalf Of Utility/Authority Name* search field in **ExploreYourData** is now searchable by typing in letters, simplifying utilization of this field. **General** - The state and zip code of the work location will now show in the Address field on the ticket PDF instead of the state and zip code information from the OCA user's profile. --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. --- https://status.missdig.io/incident/719013 Thu, 25 Sep 2025 04:00:00 -0000 https://status.missdig.io/incident/719013#a47ec5ee6427f12f7ff2921aef4e9a61e56747f6bc41c5e9eecb7db9a5e99c2b # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, September 25, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance - Performance and reliability upgrades - Feature enhancements across **OCA & DPP** **Additional Details:** **DPP** - The Positive Response interface has been updated to include an additional search criteria filter and a Search button. Visit www.missdig811.org/about/news-events/whats-new.html and www.missdig811.org/members/resources.html for details. These changes impact search functions of this module. - The *Working On Behalf Of Utility/Authority Name* search field in **ExploreYourData** is now searchable by typing in letters, simplifying utilization of this field. **General** - The state and zip code of the work location will now show in the Address field on the ticket PDF instead of the state and zip code information from the OCA user's profile. --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. --- https://status.missdig.io/incident/613243 Thu, 10 Jul 2025 08:00:42 -0000 https://status.missdig.io/incident/613243#7b5da7eb25afb720b319e81148ef9136ddc206d7892821d74acf451c75956d89 Maintenance completed https://status.missdig.io/incident/613243 Thu, 10 Jul 2025 04:00:42 -0000 https://status.missdig.io/incident/613243#1746f5ad03a2c46d47d832132ca72557f2e68c4e30da3b5a1c739cafbf1980d2 ## 🚧 MISS DIG 811 – System Maintenance & Update Notice 📅 **Scheduled Maintenance:** **Thursday, July 10, 2025** 12:00 AM – 4:00 AM (ET) MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. ✅ **What’s Included:** General system maintenance to improve reliability and performance. ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. Thank you for your understanding. — The MISS DIG 811 Team https://status.missdig.io/incident/605327 Thu, 26 Jun 2025 08:00:09 -0000 https://status.missdig.io/incident/605327#9307554f2de672f1ce19c117577a0716c95fa605211c01b5b238e253ac362e6a Maintenance completed https://status.missdig.io/incident/605327 Thu, 26 Jun 2025 08:00:09 -0000 https://status.missdig.io/incident/605327#9307554f2de672f1ce19c117577a0716c95fa605211c01b5b238e253ac362e6a Maintenance completed https://status.missdig.io/incident/605327 Thu, 26 Jun 2025 04:00:09 -0000 https://status.missdig.io/incident/605327#275b8ee657848cd155ea223c886129d6133e7ec898d592405b3ac565bfc24107 🚧 MISS DIG 811 – System Maintenance & Update Notice 📅 Scheduled Maintenance: Thursday, June 26, 2025 12:00 AM – 4:00 AM (ET) MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. ✅ What’s Included: General system maintenance to improve reliability and performance ℹ️ No action is required from users. Please note that services may be intermittently unavailable during the maintenance window. Thank you for your understanding. — The MISS DIG 811 Team https://status.missdig.io/incident/605327 Thu, 26 Jun 2025 04:00:09 -0000 https://status.missdig.io/incident/605327#275b8ee657848cd155ea223c886129d6133e7ec898d592405b3ac565bfc24107 🚧 MISS DIG 811 – System Maintenance & Update Notice 📅 Scheduled Maintenance: Thursday, June 26, 2025 12:00 AM – 4:00 AM (ET) MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. ✅ What’s Included: General system maintenance to improve reliability and performance ℹ️ No action is required from users. Please note that services may be intermittently unavailable during the maintenance window. Thank you for your understanding. — The MISS DIG 811 Team https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 22:00:00 -0000 https://status.missdig.io/incident/596449#0d14e3958346ee63f4e1df3acec5975027309958dc502b311d571809ceff4681 We’re pleased to inform you that the issue causing delays in ticket and email communications has been resolved. Please note that it may still take some time for any previously delayed communications to be fully delivered. In the meantime, you can continue to access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding while we worked to restore normal service. No further action is required at this time. https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 22:00:00 -0000 https://status.missdig.io/incident/596449#0d14e3958346ee63f4e1df3acec5975027309958dc502b311d571809ceff4681 We’re pleased to inform you that the issue causing delays in ticket and email communications has been resolved. Please note that it may still take some time for any previously delayed communications to be fully delivered. In the meantime, you can continue to access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding while we worked to restore normal service. No further action is required at this time. https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 16:00:00 -0000 https://status.missdig.io/incident/596449#d665c5f256e8bf0e5dd6db6a5204827784204b475448b6113a942c21f1b09ff6 We are currently experiencing a delay in ticket and email communications. Our support team has resolved the issue, though it may take time to receive the delayed communications. In the meantime, you can still access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding as we work to restore normal service. An update will be provided once the matter is resolved. https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 16:00:00 -0000 https://status.missdig.io/incident/596449#d665c5f256e8bf0e5dd6db6a5204827784204b475448b6113a942c21f1b09ff6 We are currently experiencing a delay in ticket and email communications. Our support team has resolved the issue, though it may take time to receive the delayed communications. In the meantime, you can still access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding as we work to restore normal service. An update will be provided once the matter is resolved. https://status.missdig.io/incident/559308 Thu, 29 May 2025 08:00:57 -0000 https://status.missdig.io/incident/559308#7c94dfb15f321e3871067d9723458f7c3f9f0d69c8a0b015ab6813a483efa571 Maintenance completed https://status.missdig.io/incident/559308 Thu, 29 May 2025 08:00:57 -0000 https://status.missdig.io/incident/559308#7c94dfb15f321e3871067d9723458f7c3f9f0d69c8a0b015ab6813a483efa571 Maintenance completed https://status.missdig.io/incident/559308 Thu, 29 May 2025 04:00:57 -0000 https://status.missdig.io/incident/559308#7cb0be1952518ec244158cb696ac2c31be2a335afeff2c250cbf57ed9d9a38d1 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, May 29, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: ### 🔒 Security & Stability Enhancements - Optimized error logging to reduce memory usage. ### 🚀 Performance Improvements - Enhanced query performance across dashboards and job history. - Upgraded to the latest Google Maps API (v3.60) for reliability. ### 📬 Outbound Notification Enhancements - **County field now included** in outbound notifications to improve location accuracy and data clarity. ### 🧭 OCA & POSR Consolidation (Phase 2) - Positive Response ticket search is now fully integrated into the OneCallAccess interface. - Users can toggle between **Grid View and Map View** to improve spatial understanding and workflow. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. **— The MISS DIG 811 Team** https://status.missdig.io/incident/559308 Thu, 29 May 2025 04:00:57 -0000 https://status.missdig.io/incident/559308#7cb0be1952518ec244158cb696ac2c31be2a335afeff2c250cbf57ed9d9a38d1 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, May 29, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: ### 🔒 Security & Stability Enhancements - Optimized error logging to reduce memory usage. ### 🚀 Performance Improvements - Enhanced query performance across dashboards and job history. - Upgraded to the latest Google Maps API (v3.60) for reliability. ### 📬 Outbound Notification Enhancements - **County field now included** in outbound notifications to improve location accuracy and data clarity. ### 🧭 OCA & POSR Consolidation (Phase 2) - Positive Response ticket search is now fully integrated into the OneCallAccess interface. - Users can toggle between **Grid View and Map View** to improve spatial understanding and workflow. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. **— The MISS DIG 811 Team** https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 08:00:51 -0000 https://status.missdig.io/incident/534975#264a4c0e1c0730f1e1d25d06ee0af71ae7a27913ea6cab076119604d22b6e2af Maintenance completed https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 08:00:51 -0000 https://status.missdig.io/incident/534975#264a4c0e1c0730f1e1d25d06ee0af71ae7a27913ea6cab076119604d22b6e2af Maintenance completed https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 08:00:51 -0000 https://status.missdig.io/incident/534975#264a4c0e1c0730f1e1d25d06ee0af71ae7a27913ea6cab076119604d22b6e2af Maintenance completed https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 08:00:51 -0000 https://status.missdig.io/incident/534975#264a4c0e1c0730f1e1d25d06ee0af71ae7a27913ea6cab076119604d22b6e2af Maintenance completed https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 08:00:51 -0000 https://status.missdig.io/incident/534975#264a4c0e1c0730f1e1d25d06ee0af71ae7a27913ea6cab076119604d22b6e2af Maintenance completed https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 04:00:51 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 04:00:51 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 04:00:51 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 04:00:51 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/534975 Thu, 10 Apr 2025 04:00:51 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/541265 Mon, 07 Apr 2025 07:30:00 -0000 https://status.missdig.io/incident/541265#41ea94a9e9c8e92765ef00be1f5df709139f20f8f7c77af430af409e21e8c873 🚨 Contact Center – Service Restored 📅 Incident Report: Date: Monday, April 7, 2025 Time: Started at 2:50 AM (ET) – Resolved by 3:30 AM (ET) The issue affecting the Contact Center services earlier this morning has been resolved. All services are now fully operational. https://status.missdig.io/incident/541265 Mon, 07 Apr 2025 06:50:00 -0000 https://status.missdig.io/incident/541265#4954eb13f5eec84d56a599201b05b8c9df4a5dc9ac2d9e1cd07793c92b9213f2 🚨 Contact Center – Service Outage Alert 📅 Incident Report: Date: Monday, April 7, 2025 Time: Started at 2:50 AM (ET) We are currently experiencing an issue with the Contact Center services. https://status.missdig.io/incident/505575 Sat, 01 Feb 2025 16:15:00 -0000 https://status.missdig.io/incident/505575#48e79984d23d0b8541dbb1d6912cacde3d03ed42273333d8b12650967febaca1 As reported, we were experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool site. This issue has been resolved.  The system has been restored and is running as expected. https://status.missdig.io/incident/505575 Sat, 01 Feb 2025 14:10:00 -0000 https://status.missdig.io/incident/505575#984190e0d2947583d5bd5a27f84df8feec88c01e1cb0f7ca4e25a338cd633d68 We are experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool website site. There may be a delay in responses from MISS DIG 811 members. Our team is actively working to fix the issue. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:50:00 -0000 https://status.missdig.io/incident/504489#672fec4e01ce48552bb54ab8ec6ce1711b285b58f40a94d935793e5a388e560f Our team has identified the root cause of the slowdown and implemented corrective measures to restore normal performance. Systems are being closely monitored to ensure stability. If you continue to experience issues, please reach out to support. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:50:00 -0000 https://status.missdig.io/incident/504489#672fec4e01ce48552bb54ab8ec6ce1711b285b58f40a94d935793e5a388e560f Our team has identified the root cause of the slowdown and implemented corrective measures to restore normal performance. Systems are being closely monitored to ensure stability. If you continue to experience issues, please reach out to support. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:50:00 -0000 https://status.missdig.io/incident/504489#672fec4e01ce48552bb54ab8ec6ce1711b285b58f40a94d935793e5a388e560f Our team has identified the root cause of the slowdown and implemented corrective measures to restore normal performance. Systems are being closely monitored to ensure stability. If you continue to experience issues, please reach out to support. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:20:00 -0000 https://status.missdig.io/incident/504489#a893fda252169f3868487416a00aed9c67aa076bae29d11e237c486747d09f3d Some services, including OneCallAccess (OCA), Damage Prevention Portal (DPP), and the Positive Response (PosR) API, are experiencing degraded performance. A small percentage of users may face issues accessing the dashboard. Our team is actively investigating and working on a resolution. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:20:00 -0000 https://status.missdig.io/incident/504489#a893fda252169f3868487416a00aed9c67aa076bae29d11e237c486747d09f3d Some services, including OneCallAccess (OCA), Damage Prevention Portal (DPP), and the Positive Response (PosR) API, are experiencing degraded performance. A small percentage of users may face issues accessing the dashboard. Our team is actively investigating and working on a resolution. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:20:00 -0000 https://status.missdig.io/incident/504489#a893fda252169f3868487416a00aed9c67aa076bae29d11e237c486747d09f3d Some services, including OneCallAccess (OCA), Damage Prevention Portal (DPP), and the Positive Response (PosR) API, are experiencing degraded performance. A small percentage of users may face issues accessing the dashboard. Our team is actively investigating and working on a resolution. https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 09:00:03 -0000 https://status.missdig.io/incident/496479#422ef63d5792907ef68554133fe0e1f6ddf1f09c5ab8926a8ddb9e702abb524d Maintenance completed https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 09:00:03 -0000 https://status.missdig.io/incident/496479#422ef63d5792907ef68554133fe0e1f6ddf1f09c5ab8926a8ddb9e702abb524d Maintenance completed https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 09:00:03 -0000 https://status.missdig.io/incident/496479#422ef63d5792907ef68554133fe0e1f6ddf1f09c5ab8926a8ddb9e702abb524d Maintenance completed https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 09:00:03 -0000 https://status.missdig.io/incident/496479#422ef63d5792907ef68554133fe0e1f6ddf1f09c5ab8926a8ddb9e702abb524d Maintenance completed https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 09:00:03 -0000 https://status.missdig.io/incident/496479#422ef63d5792907ef68554133fe0e1f6ddf1f09c5ab8926a8ddb9e702abb524d Maintenance completed https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 05:00:03 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window. https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 05:00:03 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window. https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 05:00:03 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window. https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 05:00:03 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window. https://status.missdig.io/incident/496479 Thu, 30 Jan 2025 05:00:03 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window. https://status.missdig.io/incident/500235 Thu, 23 Jan 2025 00:00:00 -0000 https://status.missdig.io/incident/500235#9c870b13fe4f9a694a3ff179155f1790431d5ab50b71103a8088c723b83325d7 We are pleased to inform you that the technical issue affecting our phone system has been successfully resolved. Incoming calls to 811 and the 800-482-7171 number are now being received as expected. Our team, in collaboration with RingCentral, worked diligently to address and resolve the problem as quickly as possible. We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding and patience throughout the process. As always, OCA and DPP operations were unaffected and continued to run as expected during this time. We encourage you to continue utilizing our status page at https://status.missdig.io/ to stay informed of any system updates. If you experience any further issues or have additional concerns, please do not hesitate to reach out to our team. Thank you for your continued cooperation and support. Sincerely, The MISS DIG 811 Team https://status.missdig.io/incident/500235 Wed, 22 Jan 2025 22:41:00 -0000 https://status.missdig.io/incident/500235#41babaff8d7afa9844e534557d46d488ab4500112abdc6a1879ba4d4a2fc8937 We would like to inform you that we are currently experiencing a technical issue with our phone system, which is affecting the delivery of some incoming calls. Some calls to 811 or the 800-482-7171 number are not coming through. We are aware of the problem and are actively working with RingCentral to resolve it as quickly as possible. We apologize for any inconvenience this may cause and sincerely appreciate your patience during this time. If your call does not connect, we kindly ask that you complete the attached https://fs30.formsite.com/missdig/msnuujtcjf/index, and a member of our team will reach out to you promptly. OCA and DPP are still running as expected. We will continue to monitor the situation and provide updates as soon as new information becomes available. Thank you for your understanding and cooperation. To check system status, visit the MISS DIG 811 https://status.missdig.io/. Subscribe now to stay connected! We appreciate your patience as we continue to improve. https://status.missdig.io/incident/500235 Wed, 22 Jan 2025 20:00:00 -0000 https://status.missdig.io/incident/500235#4c380b8668a79e6c40d8c673cb5883cc026005d192d0c5ee477ba9b389f6188a We are currently experiencing an issue with the Contact Center. Some calls to 811 or the 800-482-7171 number are not coming through. We are aware of the problem and are actively working with RingCentral to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to restore full service.