Incidents and maintenance reported on status page for MISS DIG 811 https://status.missdig.io/ https://d1lppblt9t2x15.cloudfront.net/logos/788dc1fbedc39e2c56b090b9dc3c9057.png https://status.missdig.io/ en https://status.missdig.io/maintenance/1036069 Thu, 27 Aug 2026 15:09:41 -0000 https://status.missdig.io/incident/1036069#51eb4922628d9ffbffe32d1ca6af12419d92f33edcc92cd37d7a9c43f73f0753 Maintenance 🚧 **MISS DIG 811 – System Maintenance & Update Notice** 📅 **Scheduled Maintenance** **Thursday, September 17, 2026** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to deploy system updates and improvements. ✅ **What’s Included:** - General system improvements and interface updates. - Updates to mapping functionality. - Bug fixes and performance improvements. ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. https://status.missdig.io/maintenance/925750 Tue, 16 Jun 2026 16:30:43 -0000 https://status.missdig.io/incident/925750#f93b051c223a30e9cf419ba3138563cd46b2faaa1996009d94799021bf85ed5d Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, June 18, 2026** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - Hotfix to address documented issues experienced by Android OS users. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/maintenance/888414 Tue, 05 May 2026 20:20:00 -0000 https://status.missdig.io/incident/888414#914f42f62711bf56efe5f904f3a85043003278bbc208f63346cab9612a21803c Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, May 21, 2026** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance. - OCA user experience enhancements. - Bug fixes in OCA and DPP. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/maintenance/813817 Wed, 28 Jan 2026 20:43:32 -0000 https://status.missdig.io/incident/813817#af67383dbb96eb538efdc9d7a9dd54edca77014d6fc7ea9a9792ac107d4d0e70 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, February 12, 2026** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance. - DPP platform enhancements. - OCA user experience enhancements. - Bug fixes in OCA and DPP. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 22:51:00 -0000 https://status.missdig.io/incident/779756#5dae4e184e1faa83b9dbad9d667c40404fc6d6b3272f2c4930c980bc755fc635 Incident The issue causing errors when completing Ticket Actions (Unmarked Facilities, Additional Assistance, and Destroyed Markings) has been **resolved**. The validation message related to minimum dig site area/size should no longer appear, and Ticket Actions are now functioning normally. Thank you for your patience while we worked to implement a fix. https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 21:34:00 -0000 https://status.missdig.io/incident/779756#5c22fcf61f27ad440333ef6ee026ed007ee4974847a19bc31caf50a62ed409e3 Incident ### Ticket Action Issue (Unmarked Facilities / Additional Assistance / Destroyed Markings) **Update:** MISS DIG 811 is continuing to work with our vendor to resolve this issue. Additional updates will be posted once a fix has been implemented. Thank you for your patience! https://status.missdig.io/incident/779756 Thu, 04 Dec 2025 17:30:00 -0000 https://status.missdig.io/incident/779756#3611e19c6d44ad04501394c9ab548b486cc41dd7af98857a96e656c8f6037555 Incident ### Ticket Action Issue (Unmarked Facilities / Additional Assistance / Destroyed Markings) Some users may encounter an error when performing Ticket Actions such as **Unmarked Facilities**, **Additional Assistance**, or **Destroyed Markings**. **Issue:** A validation message may appear stating the dig site object does not meet the minimum area/size requirement (e.g., “Dig site object does not meet the minimum area/size limit, please redraw it to continue.”), which can prevent the action from completing. **Workaround:** If you’re unable to complete the action, you can **create a new ticket**, **call the phone numbers listed on the ticket for a verbal response**, or **call us at 811** for assistance. **Status:** Our team is investigating and working toward a resolution. https://status.missdig.io/maintenance/770416 Wed, 19 Nov 2025 19:18:07 -0000 https://status.missdig.io/incident/770416#11bd4bb9855f9f1f0f2c1706c720dc3e41ba7552437ed3dcfe51a6f7596e6347 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, December 4, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance. - Additional enhancements to the DamagePreventionPortal (DPP) Positive Response interface. Visit [https://missdig.co/Updates](https://missdig.coig811.org](https://ation on how these changes impact search functions of this module. --- ℹ️ **No action is required from users.** *Please note that services may be intermittently unavailable during the maintenance window.* --- https://status.missdig.io/maintenance/748638 Tue, 21 Oct 2025 20:45:27 -0000 https://status.missdig.io/incident/748638#760136fe8de987c0f66d5184dda4754097b7a6707c49b0f614124fd047945d55 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, October 23, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - Updates to parcel data in OCA --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. --- https://status.missdig.io/maintenance/741216 Fri, 10 Oct 2025 14:07:11 -0000 https://status.missdig.io/incident/741216#848ff464c2ae810dd722d74d9d9028fe651e55a063e7ee0448d2b3050a29df26 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, October 16, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system reliability and user experience. --- ## ✅ What’s Included: - Updates to **DPP – Positive Response** behavior - Ticket view refresh issue resolved - General performance tuning and display enhancements **Additional Details:** - Positive Response now waits until responses are fully processed before updating the screen, resolving the issue where tickets appeared to remain in the "Unassigned" queue. - No changes are required on the user’s end. --- ## 📚 Resources A brief video tutorial and user guide on the latest Positive Response updates is available at: 🔗 [https://missdig.co/Updates](https://missdig.co/Updates) 🔗 [resources.missdig811.org > News & Updates](https://resources.missdig811.org) --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. https://status.missdig.io/maintenance/719013 Fri, 05 Sep 2025 14:26:30 -0000 https://status.missdig.io/incident/719013#a47ec5ee6427f12f7ff2921aef4e9a61e56747f6bc41c5e9eecb7db9a5e99c2b Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance **Thursday, September 25, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. --- ## ✅ What’s Included: - General system maintenance - Performance and reliability upgrades - Feature enhancements across **OCA & DPP** **Additional Details:** **DPP** - The Positive Response interface has been updated to include an additional search criteria filter and a Search button. Visit www.missdig811.org/about/news-events/whats-new.html and www.missdig811.org/members/resources.html for details. These changes impact search functions of this module. - The *Working On Behalf Of Utility/Authority Name* search field in **ExploreYourData** is now searchable by typing in letters, simplifying utilization of this field. **General** - The state and zip code of the work location will now show in the Address field on the ticket PDF instead of the state and zip code information from the OCA user's profile. --- ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. --- https://status.missdig.io/maintenance/613243 Wed, 02 Jul 2025 20:28:55 -0000 https://status.missdig.io/incident/613243#1746f5ad03a2c46d47d832132ca72557f2e68c4e30da3b5a1c739cafbf1980d2 Maintenance ## 🚧 MISS DIG 811 – System Maintenance & Update Notice 📅 **Scheduled Maintenance:** **Thursday, July 10, 2025** 12:00 AM – 4:00 AM (ET) MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. ✅ **What’s Included:** General system maintenance to improve reliability and performance. ℹ️ **No action is required from users.** Please note that services may be intermittently unavailable during the maintenance window. Thank you for your understanding. — The MISS DIG 811 Team https://status.missdig.io/maintenance/605327 Wed, 18 Jun 2025 19:05:27 -0000 https://status.missdig.io/incident/605327#275b8ee657848cd155ea223c886129d6133e7ec898d592405b3ac565bfc24107 Maintenance 🚧 MISS DIG 811 – System Maintenance & Update Notice 📅 Scheduled Maintenance: Thursday, June 26, 2025 12:00 AM – 4:00 AM (ET) MISS DIG 811 will perform scheduled maintenance to improve system performance and reliability. ✅ What’s Included: General system maintenance to improve reliability and performance ℹ️ No action is required from users. Please note that services may be intermittently unavailable during the maintenance window. Thank you for your understanding. — The MISS DIG 811 Team https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 22:00:00 -0000 https://status.missdig.io/incident/596449#0d14e3958346ee63f4e1df3acec5975027309958dc502b311d571809ceff4681 Incident We’re pleased to inform you that the issue causing delays in ticket and email communications has been resolved. Please note that it may still take some time for any previously delayed communications to be fully delivered. In the meantime, you can continue to access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding while we worked to restore normal service. No further action is required at this time. https://status.missdig.io/incident/596449 Tue, 03 Jun 2025 16:00:00 -0000 https://status.missdig.io/incident/596449#d665c5f256e8bf0e5dd6db6a5204827784204b475448b6113a942c21f1b09ff6 Incident We are currently experiencing a delay in ticket and email communications. Our support team has resolved the issue, though it may take time to receive the delayed communications. In the meantime, you can still access your tickets through the DamagePreventionPortal (DPP). We appreciate your patience and understanding as we work to restore normal service. An update will be provided once the matter is resolved. https://status.missdig.io/maintenance/559308 Fri, 09 May 2025 15:28:46 -0000 https://status.missdig.io/incident/559308#7cb0be1952518ec244158cb696ac2c31be2a335afeff2c250cbf57ed9d9a38d1 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, May 29, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: ### 🔒 Security & Stability Enhancements - Optimized error logging to reduce memory usage. ### 🚀 Performance Improvements - Enhanced query performance across dashboards and job history. - Upgraded to the latest Google Maps API (v3.60) for reliability. ### 📬 Outbound Notification Enhancements - **County field now included** in outbound notifications to improve location accuracy and data clarity. ### 🧭 OCA & POSR Consolidation (Phase 2) - Positive Response ticket search is now fully integrated into the OneCallAccess interface. - Users can toggle between **Grid View and Map View** to improve spatial understanding and workflow. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. **— The MISS DIG 811 Team** https://status.missdig.io/incident/541265 Mon, 07 Apr 2025 07:30:00 -0000 https://status.missdig.io/incident/541265#41ea94a9e9c8e92765ef00be1f5df709139f20f8f7c77af430af409e21e8c873 Incident 🚨 Contact Center – Service Restored 📅 Incident Report: Date: Monday, April 7, 2025 Time: Started at 2:50 AM (ET) – Resolved by 3:30 AM (ET) The issue affecting the Contact Center services earlier this morning has been resolved. All services are now fully operational. https://status.missdig.io/incident/541265 Mon, 07 Apr 2025 06:50:00 -0000 https://status.missdig.io/incident/541265#4954eb13f5eec84d56a599201b05b8c9df4a5dc9ac2d9e1cd07793c92b9213f2 Incident 🚨 Contact Center – Service Outage Alert 📅 Incident Report: Date: Monday, April 7, 2025 Time: Started at 2:50 AM (ET) We are currently experiencing an issue with the Contact Center services. https://status.missdig.io/maintenance/534975 Wed, 26 Mar 2025 15:19:22 -0000 https://status.missdig.io/incident/534975#464484103c5c3a72b478012640d1942334e4f8331ed7dbb71dfc43ded391c976 Maintenance # 🚧 MISS DIG 811 – System Maintenance & Update Notice ## 📅 Scheduled Maintenance: **Thursday, April 10, 2025** **12:00 AM – 4:00 AM (ET)** MISS DIG 811 will be undergoing scheduled system maintenance during the above window. This update includes important improvements and fixes to enhance your experience. --- ## ✅ What’s Included: - Security and stability updates - Faster performance when creating tickets - Fixed issues with contact information display on ticket summaries - Resolved occasional Positive Response display errors - **Dashboards:Overview** has been reactivated in **DamagePreventionPortal** - This dashboard provides a general overview of ticket data for station codes under a specific membership; it is *not* a reporting tool. - **Landing Page Update for DPP Users** - Each DPP user is now configured to have a landing page specific to the modules accessible by their role. - Users without access to **Operations:OneCallAccess** will no longer land on this page/module upon login or receive the associated error message. --- ## ℹ️ No action is needed on your part. Please note that services may be briefly unavailable during the maintenance window. Thank you for your understanding. — **The MISS DIG 811 Team** https://status.missdig.io/incident/505575 Sat, 01 Feb 2025 16:15:00 -0000 https://status.missdig.io/incident/505575#48e79984d23d0b8541dbb1d6912cacde3d03ed42273333d8b12650967febaca1 Incident As reported, we were experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool site. This issue has been resolved.  The system has been restored and is running as expected. https://status.missdig.io/incident/505575 Sat, 01 Feb 2025 14:10:00 -0000 https://status.missdig.io/incident/505575#984190e0d2947583d5bd5a27f84df8feec88c01e1cb0f7ca4e25a338cd633d68 Incident We are experiencing a delay with tickets showing up in Positive Response and on the POSR checking tool website site. There may be a delay in responses from MISS DIG 811 members. Our team is actively working to fix the issue. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:50:00 -0000 https://status.missdig.io/incident/504489#672fec4e01ce48552bb54ab8ec6ce1711b285b58f40a94d935793e5a388e560f Incident Our team has identified the root cause of the slowdown and implemented corrective measures to restore normal performance. Systems are being closely monitored to ensure stability. If you continue to experience issues, please reach out to support. https://status.missdig.io/incident/504489 Thu, 30 Jan 2025 13:20:00 -0000 https://status.missdig.io/incident/504489#a893fda252169f3868487416a00aed9c67aa076bae29d11e237c486747d09f3d Incident Some services, including OneCallAccess (OCA), Damage Prevention Portal (DPP), and the Positive Response (PosR) API, are experiencing degraded performance. A small percentage of users may face issues accessing the dashboard. Our team is actively investigating and working on a resolution. https://status.missdig.io/incident/500235 Thu, 23 Jan 2025 00:00:00 -0000 https://status.missdig.io/incident/500235#9c870b13fe4f9a694a3ff179155f1790431d5ab50b71103a8088c723b83325d7 Incident We are pleased to inform you that the technical issue affecting our phone system has been successfully resolved. Incoming calls to 811 and the 800-482-7171 number are now being received as expected. Our team, in collaboration with RingCentral, worked diligently to address and resolve the problem as quickly as possible. We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding and patience throughout the process. As always, OCA and DPP operations were unaffected and continued to run as expected during this time. We encourage you to continue utilizing our status page at https://status.missdig.io/ to stay informed of any system updates. If you experience any further issues or have additional concerns, please do not hesitate to reach out to our team. Thank you for your continued cooperation and support. Sincerely, The MISS DIG 811 Team https://status.missdig.io/incident/500235 Wed, 22 Jan 2025 22:41:00 -0000 https://status.missdig.io/incident/500235#41babaff8d7afa9844e534557d46d488ab4500112abdc6a1879ba4d4a2fc8937 Incident We would like to inform you that we are currently experiencing a technical issue with our phone system, which is affecting the delivery of some incoming calls. Some calls to 811 or the 800-482-7171 number are not coming through. We are aware of the problem and are actively working with RingCentral to resolve it as quickly as possible. We apologize for any inconvenience this may cause and sincerely appreciate your patience during this time. If your call does not connect, we kindly ask that you complete the attached https://fs30.formsite.com/missdig/msnuujtcjf/index, and a member of our team will reach out to you promptly. OCA and DPP are still running as expected. We will continue to monitor the situation and provide updates as soon as new information becomes available. Thank you for your understanding and cooperation. To check system status, visit the MISS DIG 811 https://status.missdig.io/. Subscribe now to stay connected! We appreciate your patience as we continue to improve. https://status.missdig.io/incident/500235 Wed, 22 Jan 2025 20:00:00 -0000 https://status.missdig.io/incident/500235#4c380b8668a79e6c40d8c673cb5883cc026005d192d0c5ee477ba9b389f6188a Incident We are currently experiencing an issue with the Contact Center. Some calls to 811 or the 800-482-7171 number are not coming through. We are aware of the problem and are actively working with RingCentral to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to restore full service. https://status.missdig.io/maintenance/496479 Wed, 15 Jan 2025 21:17:50 -0000 https://status.missdig.io/incident/496479#e24f3fdd9e0ebf1dae51e5f8c6b6d343741e79bbc1933c288a03f77e26e2c973 Maintenance On Thursday, January 30, 2025 between the hours of midnight (12 a.m.) and 4 a.m., the MISS DIG 811 One Call Access system will undergo maintenance. This maintenance may result in the system being unavailable for up to 20 minutes sometime during the 4 hour window.